For additional information, we offer the following biography:

 

Sharon Creelman: Entrepreneur and Owner

Sharon brings over thirty years of international, progressive management and consulting experience, specialising in training and development, to her present role with three companies, focusing on training and development, and the hospitality industry.  Sharon's focus is to make her clients be their best, for their employee and management team; their guests; and their owners/shareholders.  This is achieved through observation, analysis, recommendations and implementation, customised for each client’s needs, through training and development, while placing emphasis on delivering superior guest service.

Sharon holds a Bachelor of Applied Arts in Hospitality & Tourism, and a Certificate in Business Administration from Ryerson Polytechnical University, Toronto, Canada.  Additionally, she earned certificates in Human Resources, and Training & Development from Florida International University, Miami, as well as a Certificate in Human Resources & Training for Hospitality Management from the Professional Development Programme at Cornell University's Hotel School.

Sharon's corporate experience includes management positions with: Sheraton Corporation (in Toronto, New York & Miami); Hilton International; Manchu Wok of Scott's Hospitality; Four Seasons Resort, Nevis, (Opening Team); Roger's Wireless (Cantel - cellular communications); and Journey's End Corporation/Choice Hotels Canada.
 
Sharon's experience encompasses: establishment of training and people development departments; hospitality consulting; strategic planning and implementation; instructional design; development and delivery; and hospitality and Caribbean training and consulting.  Sharon’s success combines working independently and contracting additional resources and strategic alliances where needed to meet the varying demands, therefore keeping overhead costs down, and passing the savings onto her clients in the form of competitive rates.  She has created three international companies: Training Unlimited International; Hospitality Training Unlimited; and her favourite, Island Training Unlimited.

Training Unlimited International focuses on meeting the training and development needs of business clients.  Hospitality Training Unlimited specialises in meeting the guest-focused needs of the hospitality and tourism industry.  Island Training Unlimited, focusing on Caribbean tourism, delivers operational and training consulting through mystery shopping (audits for hotels, restaurants, cruises, etc.); training design and delivery; and special projects.

In 2012, in conjunction with her brother, a graduate of Carleton University's Mechanical Engineering programme, Ian and Sharon formed Black Sand Digital, to create Enhanced Multi-touch eBooks for the iPhone, iPad and Mac for the iBookstore as well as 'private editions' for client's exclusive use (e.g., Donor presentations), VIP iPad gifts, etc.).  Their focus is on the tourism industry, with their initial pubications being for Caribbean hotels and island destinations.  See BlackSandDigital.ca for futher information or search "Black Sand Digital" in the iTunes BookStores worldwide.

 

A partial list of client's includes: iBooks Creation & Publication: Marine Megafauna Foundation (Mozambique/United States); Cap Maison Hotel & Spa (St. Lucia); Savannah Beach Hotel (Barbados).

Hospitality & Training Consulting: Four Seasons Hotels and Resorts; Four Seasons Resort, Nevis; Patrick Rose Pty Ltd (Australia); Parks Canada Agency; Swissotel Hotels & Resorts (Swissotel Krasnye Holmy, Moscow); Sandy Lane Hotel (Barbados); Cobblers Cove (Barbados); Escape Hotels of Barbados, CCS Technology Ltd. (Illiminat of Barbados); The Sandpiper/Coral Reef Hotels (Barbados); St. James's Beach Hotels (Barbados); Almond Beach Resorts (Barbados); LRA Worldwide (Delaware North Companies); Starwood Hotels (NYC) (Westin & Sheraton Hotels); SIR Corp Restaurants (N.A.); Ontario Tourism Education Corporation; Tourism Toronto; CN Tower - 360 Restaurant (Toronto); Holiday Inn (Toronto); Derlan Industries Ltd., (aerospace engineering); Xerox Canada Ltd.

Small Business Organisational Activities: Crewsware (Toronto); OrthoProActive Consultants, Inc. (Toronto) and Maharaj Patel Medicine Corporation (Toronto).



Services delivered include
: Enhanced Multi-touch eBook creation and iTunes publication; Industry Project Advisory; Vendor Resourcing; Design and/or Delivery of numerous training and facilitation programmes (e.g., Train The Trainer, Preventing Sexual Harassment, Ethics & Quality, Managing Guest Service, Presenting & Writing For Success, Best Practises Brainstorming); Creation of Corporate and Property Training Departments; Corporate Strategic T&D Plan; Training Needs Analysis; Mystery Shopping (Operational Service Audits); Standards of Excellence (SOPs); Benchmarking Studies; Hospitality Industry I.T. Survey & Analysis-Barbados; Manager of the Year Award; Project Management and Contract Writing; Research; Strategic Plan Collaboration.