Simply put, we help clients be better.  We work with our clients to bring out the best in them for their employee & management team; their guests/visitors; and their owners/shareholders. 

We are a Canadian company, with domestic and international clients, from Ottawa to Barbados;
New York to Moscow, and have been servicing clients since 1995.

We focus on two areas of excellence, 'Foundation Building' and 'Special Projects' (see "Services" in the menubar) including specific services such as:

  • Mystery Shopping;
  • Training Needs Analysis;
  • Training Business Plans;
  • Train The Trainer;
  • Guest Service initiatives;
  • Individual projects;
  • Caribbean tourism services.


Our objective is to provide a path to excellence by being an extension of your in-house resources, working in conjunction with your team. We do this through three-specialised companies designed to meet your specific needs:


We also create Multi-touch Digital Books for the iPad and Mac for the tourism industry,
(e.g., cookbooks, tourism, historical), via our sister company, Black Sand Digital.

Please let us know how we may be of assistance to you.  We look forward to working with you!


Thank you, Sharon Creelman.  Hospitality Trainer & Entrepreneur.
Hosted by Telus Hosting & SquareSpace.  Designed on an iMac

Twitter: @SharonCreelman